Your first point of contact
Our Infopoint, the information desk of Studierendenwerk, will give you initial advice on questions regarding Studierendenwerk. It is the first point of contact for general information on our services Housing, Dining, Childcare and Student Finances. The Infopoint is located in the Administration building on Pontwall 3.
Foyer Mensa Academica
As a precautionary measure against the Corona Virus our Infopoint is open between 11:30 a.m. and 3 p.m. only. In urgent cases our Infopoint can be contacted by phone: +49 241 80-93200 or via email firstname.lastname@example.org.
Mon–Fri 9 a.m.–3 p.m.
Tel.: +49 241 80-93200
We will answer your questions on
- Financial support
- Finding your way around campus
- Finding the right contact within Studierendenwerk
- BAföG Application Forms
You can collect and submit BAföG application forms at the Infopoint. If you have specific questions that concern your application please contact the BAföG Office.
If your card gets lost or damaged, you will receive a new one at the service desks of RWTH Aachen or FH Aachen.
The Infopoint of Studierendenwerk Aachen can transfer the money from the lost or damaged BlueCard to your new one. The remaining balance of your old FH-Card will be transfered automatically when inserting it into one of the charging terminals. If your Guest Card gets damaged, please refer to the Infpoint.
- Accident Insurance for Students
Accidents that happen during university-related activities must be notified to Studierendenwerk Aachen. An accident report and an enrollment certificate must be submitted to the Infopoint.
Read more here.