Social counseling

20230802 Sozialberatung

Social counseling

The Social Counseling Service provides information and advice on questions, uncertainties and problems regarding social and economic situations during studies, taking into account the individual situation of the students.

The services offered by the Social Counseling Service cover the entire spectrum of social issues and target group-specific concerns. The goal is to offer students support and orientation in individual as well as complex and difficult issues and to point out possible options for action. The counseling services can be used both preventively and in acute emergencies.

Counseling takes place primarily in the form of individual discussions. If necessary, other people can be present and involved. In the event of conflicts, for example, the social counseling service also assists students in a moderating capacity.

Conversations remain confidential!
Social counseling sessions are always confidential, free of charge and subject to the obligation of secrecy. As a rule, they can take place anonymously.

Examples for topics of social counseling

  • Information about specific help offers of the universities in Aachen and university-independent institutions
  • Insecurities and fears
  • Financial hardships
  • Studying with a disability
  • Studying with a chronic illness
  • Studying with a child
  • Studying as a foreigner
  • Problems and conflicts (e.g. in the family, in the dormitory, at the university, with authorities)

Target group

The General Social Counseling at Pontwall, which is offered in cooperation with the (AStA) of RWTH Aachen University, advises students of the following universities:

  • RWTH Aachen
  • FH Aachen
  • Catholic University of Applied Sciences NRW, Aachen Department
  • Hochschule für Tanz und Musik, Aachen Department
  • Fernuniversität Hagen (Aachen campus)

The services of the mobile social counseling of the dormitories are primarily aimed at students who live in a Studierendenwerk dormitory.

Contact persons and open office hours

Social counseling of the dormitories.
for all students living in the StW dormitories

Office hours are currently not taking place. In urgent cases, Angela Weber's service at Pontwall can be used.

Contact person:
Veronika Nienaß
Phone: +49 175 3500754


General Social Counseling
for all students of the four Aachen universities and the Fernuniversität Hagen, Aachen campus

Office hours:

Tue 10 a.m.1 p.m.
Thu 10 a.m.1 p.m.
Pontwall 3, 52062 Aachen Room D0.01 (next to the Infopoint in the foyer)

Contact person:
Angela Weber
Phone: +49 170 1404476