Eating & Drinking| BlueCard and FH Karte

Paying with your student ID

As Student of RWTH Aachen or FH Aachen you pay with your electronic student ID, your BlueCard or FH Karte. You top up your card with cash at the machines in the dining halls. In order to pay your meal you put the card on the reader at the checkouts and the amount is debited automatically.

We also offer you to top up your BlueCard or FH Karte via AUTOLOAD. With the automatic charging system your card gets loaded without cash at the checkouts of our dining facilities.

Here we answer the most frequently asked questions about payment with BlueCard and FH Karte:

 

Where can I top up my card?

There are card loading terminals in all dining facilities. At the balance readers you can check the current amount on your card any time.
 

Is there a limit to how much I can load onto my card?

You can top up your card with a maximum amount of 75 €. Please mind that the card terminals do not give any change.

How can I get cash off my card?

In the following dining halls we cash out your card balance during the opening hours:

  • Mensa Academica, Infopoint
  • Caffè-Bar Vita
  • Caffè-Lounge Bayernallee
  • Mensa Jülich

We can refund your balance up to three years after the last use of your BlueCard / FH Karte.

What if my BlueCard or FH Karte does not have a payment function?

If you have a BlueCard or FH Karte without chip you can pay by Student Guest Card. These cards are available at the terminals in our dining halls for a deposit of 2 € (plus 3 € minimum loading amount). On presentation of your student ID you pay the student price.

What if my BlueCard or FH Karte gets lost or damaged?

If your card gets lost or damaged, you will receive a new one at the service desks of RWTH or FH.

The Infopoint of Studierendenwerk Aachen transfers the money from a lost or damaged BlueCard to the new one.

The balance of an FH Karte is transferred automatically as soon as the new card is put into one of the terminals.

How safe is the use of the chip card?

The BlueCard and FH Karte are chip cards on which only the balance and the card number are saved. No personal data is recorded.

Who will help me if I have questions regarding my card balance?

For questions regarding your balance please ask the Infopoint located in Mensa Academica. You can also send an email to servicedesk@stw.rwth-aachen.de.   

The Infopoint checks your balance, answers your questions and transfers the remaining balance from a lost or damaged card to your new one.

How do I activate my FH Karte before using it for the first time?

Before it can be used for paying in our dining halls, the FH Karte has to be activated in two steps:

1. Enter the activation code you received together with your FH Karte on https://services.fh-aachen.de.
2. In order to activate the payment function you just need to insert the FH Karte into a card loading terminal. The terminals are located in all dining halls. After having loaded your card you can pay with it in all dining facilities

 

How do I pay without cash if I am not a student?

Guests who do not study or who do not pay the social contribution to any German Studierendenwerk pay with the Guest Card. It costs 2 €.

The Guest Card is available at the checkouts (in Menca Academica at the Infopoint).

Guest Card holders pay a fee of 1,50 € on all subsidized menus.

Balance refund
The balance is refunded at the Infopoint in Mensa Academica, Pontwall 3 and in the coffee bar in Mensa Vita. Mensa Jülich has the following service hours for AUTOLOAD registrations and refunding balances:

  • Tuesday from 2pm to 3 pm
  • Wednesday from 9 am to 10 am
Service Points

Students of RWTH Aachen receive a BlueCard as student identity card. BlueCard holders can refer to the RWTH BlueCard Service Point (located in the SuperC buidling) when a card gets lost or damaged.

Students of FH Aachen can receive an FH Karte as student identity card on request. Information about the card can be found at Servicestelle FH Karte.


 

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